FAQ

Do I need an account to place an order? No, you may complete your purchase as a guest. However, creating a Myrkol account offers several convenient benefits:

What if I forget my password? On the login page, simply click “Forgot Password?” and follow the instructions to reset your password securely.

What if I entered the wrong email address? Please contact our support team to update your email address. We can adjust your email, name, and shipping address, but order details cannot be modified once submitted.

Are exchange rates applied? All transactions are processed in US Dollars. If your payment card uses a different currency, the amount will be converted according to the exchange rate set by your card issuer on the transaction date.

What payment methods do you accept? We accept all major credit cards, including VISA, Mastercard, and AMEX. We do not accept personal checks, money orders, bank transfers, or cash on delivery.

How secure is my online order? All payment information is entered on an SSL‑encrypted page and transmitted securely to our payment processor. Your card details are authorized directly and are not stored on our servers.

How can I change or cancel my order? We reserve the right to accept or decline any order at our discretion, even after confirmation or payment. If a paid order is canceled, a refund will be issued to your original payment method.

Order cancellations are subject to a 30% cancellation fee based on the order total, due to payment processing charges. This applies immediately after order placement.

Please note: orders that have already been packed or shipped cannot be canceled.

How do I enter my shipping address? Our website uses English as the default language, so all address information must be entered using English characters. If your address includes non‑English characters, please use appropriate English equivalents.

Can I change my shipping address after ordering? Your shipping address cannot be modified once your order has been processed or shipped. We recommend using a permanent residential address to avoid customs or delivery delays.

When will my order arrive? Delivery time depends on the shipping method you select. Once your order ships, tracking details will be emailed to you the next business day, as tracking information usually becomes available 24 hours after dispatch. We are not responsible for delays caused by customs.

How do I track my order? Tracking information will be emailed to you once your order ships. You will typically receive your tracking number within one business day after dispatch.

Can I use multiple discount codes on one order? Promotional codes cannot be combined with other offers unless stated otherwise.

What should I do if my order is missing items? If any items are missing from your package, please contact our support team immediately.

When will my order be processed? All orders are processed and shipped from our warehouse in China. During holidays and sales events, processing times may be slightly longer.

We process orders Monday to Friday. Most orders are processed within 2–3 business days and shipped the next business day. No shipments are made on weekends.

If you do not receive a shipping confirmation within 5 business days of payment, please contact us.

How will my order be shipped? For detailed information about available shipping methods, please visit our dedicated Shipping page.

How do I return an item? If you are not satisfied with your order, contact us within 30 days of delivery. Provide your order number and reason for return. Our team will review your request and provide further instructions if approved.

For final‑sale items, please refer to our full Returns Policy. All returned items must be unused and in their original packaging.

Do you cover return shipping costs? Return shipping fees and any related additional charges are the responsibility of the customer.

What if I receive a defective, incorrect, or damaged item? Contact us within 7 days of delivery if your item is incorrect, missing, damaged, or defective. Include your order number and clear photos of the item. We will resolve your issue promptly.

How long does the return process take? Returns are normally processed within 14 business days after we receive your returned package. You will receive a confirmation email once completed.

When will I receive my refund? Refunds will be issued to your original payment method. Credit and debit card refunds are sent to the issuing bank within 7–10 business days after we receive the returned item or process the cancellation. For specific posting times, please contact your bank or card provider.

If you have not received your refund within the expected time, we recommend following up with your bank or card issuer.